ok111 Privacy Policy
The privacy and protection of your personal information is our highest priority — this page explains in detail how ok111 collects, uses, and stores your information.
This Privacy Policy ("Policy") describes in detail how the personal information collected about you during your use of ok111's website and services is processed, stored, and kept secure. By creating an account or using services on the ok111 platform, you are considered to have given your consent to the terms of this Policy. If you have any questions or concerns, please contact us.
ok111 believes that transparency and trustworthiness are the foundation of a safe online environment. We are therefore committed to protecting the privacy of our users' information.
ok111 keeps all sensitive information secure through SSL (Secure Socket Layer) encryption technology. Your personal and financial information is stored following the highest security standards.
What Information We Collect
Various types of information are collected when you register on the ok111 platform and use its services. A detailed description of the information collected is provided below:
Personal Identity Information
Information you provide at the time of account registration:
- Full name and date of birth
- Email address
- National ID card or passport number (for identity verification)
- Username and password
Financial Information
Information collected for transaction and payment processing:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
Information automatically collected from your device and browser:
- IP address and location data
- Browser type and version
- Device type and operating system
- Cookie and session data
Usage Information
Information relating to your activity on the platform:
- Game play history and results
- Betting patterns and preferences
- Login times and session duration
- Live chat conversation records
Purpose of Data Use
ok111 uses the information collected for specific and lawful purposes. Your information is never used for any purpose beyond those stated in this Policy.
2.1 — Service Operation and Improvement
- Creating and managing your account
- Processing and confirming transactions
- Operating game and betting services properly
- Identifying and resolving technical issues on the platform
- Conducting analysis to improve the user experience
2.2 — Security and Fraud Prevention
- Verifying your identity (KYC — Know Your Customer process)
- Preventing unauthorized access to your account
- Complying with anti-money laundering (AML) regulations
- Identifying and investigating suspicious transactions
- Reporting to relevant authorities as required by applicable law
2.3 — Communication and Support
- Providing 24/7 support via live chat
- Sending important notifications relating to account activity
- Informing you about bonuses and promotional offers (with your consent only)
- Notifying you of changes to policies
2.4 — Responsible Gaming
- Monitoring gaming behavior to identify signs of problematic gambling
- Implementing self-exclusion or limit-setting requests
- Operating services in accordance with the Responsible Gaming policy
Sharing Information with Third Parties
ok111 does not sell, rent, or share your personal information with third parties for commercial purposes. However, limited information may be shared in certain specific circumstances.
3.1 — Payment Processors
Information necessary to complete transactions is shared with payment providers such as bKash, Nagad, and Rocket. This information is used solely for the purpose of completing the specific transaction and the respective provider's own privacy policy applies.
3.2 — Technology and Service Partners
Data necessary for service operation may be shared with game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) and technology infrastructure partners. These partners operate under ok111's guidelines and cannot use your information independently.
3.3 — Legal Requirements
If ok111 receives a legally valid request from a law enforcement agency or regulatory authority, it is obliged to provide the required information. This may include anti-money laundering investigations, fraud investigations, or other criminal matters.
3.4 — Business Restructuring
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases we will notify users in advance and ensure that the same standards of this Policy are maintained.
Cookies and Tracking Technology
Cookies and similar technologies are used on the ok111 website to improve your browsing experience and ensure the functionality of the platform.
Essential Cookies
These are essential for the basic operation of the platform. They are used to maintain login sessions, ensure security, and operate the core features of the service. Disabling these cookies will prevent the platform from working properly.
Functional Cookies
Used to remember your preferences and settings (language, display mode, etc.). These cookies help deliver a personalized experience and eliminate the need to re-enter settings on each visit.
Analytical Cookies
These cookies are used to understand how users interact with the platform. Page views, click patterns, and session data are collected to improve the quality of the service. This information is generally processed in anonymous form.
Cookie Controls
You can control non-essential cookies through your browser settings. Please note, however, that disabling certain cookies may limit some features of the platform.
Data Retention and Security
ok111 applies industry-standard security measures to keep your information safe. Our technical and administrative safeguards are described below.
5.1 — Technical Security Measures
- SSL/TLS encryption — all data transmission is encrypted
- Database encryption — stored sensitive information is kept in encrypted form
- Firewall and intrusion detection systems are active
- Two-Factor Authentication is available
- Regular security audits and penetration testing
5.2 — Data Retention Period
ok111 retains your information for as long as it is necessary or legally required. Financial information is generally retained for a defined period even after an account is closed, as this fulfills legal requirements related to anti-money laundering and tax regulations. Information from inactive accounts is securely deleted when it is no longer needed.
5.3 — Response to Security Breaches
If a security breach occurs that may affect your information, ok111 will notify the relevant users by email as quickly as possible. We will provide clear information about the nature of the incident, the potential impact, and the steps to be taken.
Your Rights and Controls
You have certain important rights over your personal information on the ok111 platform. To exercise these rights, please contact our support team.
Right to Access Information
You can request a summary of the information ok111 holds about you at any time. We will provide a summary of the stored information in response to your request.
Right to Correct Information
If any of your personal information is incorrect, you may request that it be corrected. Incorrect information will be corrected as quickly as possible and the relevant records will be updated.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, this request may be limited in cases of legal obligations or ongoing disputes.
Objection to Processing
You may object to marketing communications or other non-essential data processing. The relevant activity will be stopped upon receipt of such a request.
Protection of Minors
ok111's services are intended solely for individuals aged 21 (twenty-one) or older. We do not knowingly collect personal information from any person under the age of 21.
Age verification measures are in place during the registration process. If we learn that a minor has created an account using false information, that account will be immediately closed and the collected information will be deleted.
If you believe a minor is using our platform, please contact us immediately at [email protected].
Policy Changes and Updates
8.1 — Notice of Changes
ok111 reserves the right to amend or update this Privacy Policy as needed. For any significant changes, a notification will be sent to the registered email address and the update date will be clearly stated on this page.
8.2 — Continuity of Consent
Continued use of the platform after changes are made will be considered as your consent to the updated Policy. You are therefore advised to review this page regularly.
Contact Us
If you have any questions or comments about this Privacy Policy, or any requests relating to your information, please contact us through the following:
ok111 Privacy Support Team
We generally aim to respond to any privacy-related request as quickly as possible. ok111 is always committed to protecting your information.